r333 handles real money, so the details you hand over are not casual. This page sets out what we collect when you register, what our payments and verification teams can see, how long files stay on our servers, and how to ask for a copy of your own record or have it removed. It covers the website and the Android app, and it applies to every player in Bangladesh who holds an r333 account.
What r333 keeps when you register
An r333 account starts with a mobile number and a password. We store the number, your full name, date of birth and district. The password is hashed, which means no member of staff can read it back, and support will never ask you to type it into a chat window.
From then on, your file records activity: deposits, withdrawals, bets, game rounds, bonus claims and the messages you send to live chat. We also log the device, browser and IP address behind each login. That log is how we spot a session that is not yours before a withdrawal leaves the building.
What we never ask for
No r333 employee asks for your bKash or Nagad PIN, the CVV on a card, or a one-time password sent to your phone. If a message asks for any of those, it is not from us. Close it and write to [email protected] instead.
Why your NID copy is asked for before the first payout
Money transfer rules in Bangladesh require us to know who is withdrawing. Before your first withdrawal we ask for one document: a National ID card, a passport, or a driving licence. The name on the document must match the name on the account.
The check takes up to 6 hours. Once a document is approved, later withdrawals skip that step and usually land in 32 minutes. A first withdrawal can take up to 6 hours, because the same review covers the wallet on the other side of the request.
Scans sit in an encrypted store that only the verification team can open. They are not used for marketing, not sold, and never shown to another player.
Payments: what bKash and Nagad send back to r333
When you deposit, the wallet provider returns a transaction ID, the amount, the time and your wallet number. We match those against your account and credit the balance on your r333 account, usually within 3 minutes. The minimum deposit is ৳200.
Withdrawals start at ৳1,100 and are capped at ৳115,000 per day. Your cap can be higher as your account level grows, and the figure that applies to you is shown on the withdrawal screen before you confirm anything.
| Method | Shared with us | Stays with the provider |
|---|---|---|
| bKash | Transaction ID, amount, time, sender number | Wallet PIN, your wallet balance |
| Nagad | Transaction ID, amount, time, sender number | Wallet PIN, your wallet balance |
| Rocket | Transaction ID, amount, time, sender number | Wallet PIN, your wallet balance |
| Upay | Transaction ID, amount, time, sender number | Wallet PIN, your wallet balance |
| Bank Transfer | Reference number, amount, sender account name | Full account number, banking login |
Payment records stay attached to your account so a dispute can be traced months later. If you need a statement, we can send the full deposit and withdrawal list we hold for you.
Who inside r333 can open your file
Access is split by job. Support agents see your name, a masked wallet number and your bet history, but not your documents. The payments team sees transaction detail. Only the verification team can open an NID or passport scan.
Every opening of a document is logged with the staff ID, the time and the reason, and managers review those logs. Staff who leave lose their access on their last working day.
We do not sell player data to anyone outside r333. We share it with the payment providers that move your money, and with authorities only when a legal order names an account.
The two kinds of cookies you will meet here
The first keeps you logged in. Without it, every page refresh would drop you back at the login screen. It ends when you log out or close the session.
The second remembers small choices: language, currency and whether you have already dismissed a notice. It saves you from setting the same things twice on every visit.
Both can be cleared from your browser settings. Doing that logs you out and resets your preferences, but your balance and your bets are held on our servers, not inside a cookie.
What the r333 app stores on your phone
The Android build is version 2.5.2, 52 MB, and runs on Android 7.0 and above. It keeps a local cache of images and recent game lists so pages open quickly on a slow connection.
The app asks for storage permission to save updates, and for notification permission only if you want alerts. Both can be switched off in Android settings without touching your account.
Uninstalling clears the cache and the saved login from the phone. Your account, balance and history stay on r333 servers, ready when you install the app again.
Ask for a copy, a correction, or a deletion
Write to [email protected] from the number or email registered on the account. Live chat is open 24/7 if you only want to check where a request stands. What you can ask for:
- A copy of the account data we hold, sent as a file
- A correction to a wrong name, date of birth or district
- Removal of your details from marketing messages
- Closing the account and deleting the profile behind it
Two limits are worth knowing in advance. Records tied to payments and bets are kept for as long as bookkeeping and dispute rules require, even after an account closes. And we cannot delete a record that is already part of an open dispute or a pending withdrawal check.
Guard your password, your OTP and your device
Most account takeovers begin with a shared password or a code read out to a caller who sounded helpful. Use a password you have not used on another site, and change it the same day a phone goes missing.
Log out on phones you do not own. Check the login history inside your account, and tell r333 support about a session you do not recognise so withdrawals can be frozen while it is checked.
When this page changes, the date moves with it
A new payment method or a new app build can change what we collect. When that happens we edit this page and change the date at the top. If the change touches how documents are handled, we also send a message to the account.
The version you are reading applies from the day it is published. Earlier versions can be requested from support if you need one for your own records.
Reach the r333 team that owns this policy
Privacy questions go to [email protected] with Privacy in the subject line. Live chat handles anything urgent, such as a login you did not make.
Company details sit on the About Us page. If a reply does not settle your question, ask for it to be escalated to the data protection contact and you will get a written answer.
Ready to put this to work? Create an r333 account and clear the NID check once, before your first withdrawal rather than after it.